Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at[Please specify your order number and contact us by email: service@brickdiy.com]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damages and issues

Please check your order after receiving the goods. If the goods are defective, damaged or you received the wrong goods, please contact us, we will check and evaluate the problem and provide you with a good solution. Email number: service@brickdiy.com

Return Fee

You are responsible for the return fee. If you have any questions, please contact us via email: service@brickdiy.com

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

If the package has been shipped, no replacement products or refunds can be provided during the package transportation process

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know if your refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Keep in mind that it may also take some time for your bank or credit card company to process and post your refund. If

it has been more than 15 business days since we approved your return, please contact us at service@brickdiy.com.

Refund process:

Email contact (service@brickdiy.com) → Customer service confirmation → Return the product (if necessary) → Arrive at the warehouse to inspect the package → Refund